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Performance measurement can help organisations improve performance
by identifying good practice and learning from others.
In future we will use the website to promote
the good practice going on across authorities and to highlight
lessons learned in the development and use of local performance
indicators.
If you have any feedback you would like to
share with other users we want to hear it.
Contact the project
team via localpi-library@audit-commission.gov.uk
or on 020 7828 1212.
Useful publications
The following links provide current guidance
around the development and use of performance indicators
and performance management systems.
Acting
on Facts: Using Performance Measurement to Improve Local
Authority Services
Audit Commission
Performance measurement helps authorities run and improve
services. If you don't know how good or bad you are you
can't identify the scope for improvement. The authorities
that make good use of performance measurement have resolved
a number of organisational issues. In particular, they have
established performance management as a key day-to-day management
activity. But while some authorities are making good progress
in using both national and local performance indicators
to drive improvement, others have encountered difficulties
and concentrated on merely collecting performance information
rather than acting on it. These authorities could benefit
by learning from those that are doing well to ensure that
they move from mere compliance to driving improvement.
Published May 2002
Aiming
to Improve: the Principles of Performance Measurement
Audit Commission
This paper is aimed at helping public service managers to
develop and use effective performance measurement as an
important component of their overall strategic and operational
management. It builds upon the lessons learnt by the Audit
Commission, and the ideas of other experts in the field.
Published June 2000
Getting
Better All the Time: Making benchmarking work
Audit Commission
Benchmarking can be an effective way of helping organisations
to deliver better services by comparing performance and
learning from other organisations, and its use is increasing
in the public sector. This paper looks at the experience
of organisations in local government and the health service
and discusses the factors that lead to successful benchmarking.
Published November 2000
On
Target: The practice of performance indicators
Audit Commission
This paper has been published as a companion to Aiming
to Improve, and sets out the lessons that have been
learnt. It is aimed at helping managers and practitioners
in local government, the NHS and central government to develop
their own set of balanced and focused indicators, describing
ways to ensure that PIs are robust and well framed.
Published June 2000
Choosing
the Right FABRIC
HM Treasury, Cabinet Office, National Audit Office, Audit
Commission, Office for National Statistics
This framework sets out the general principles behind producing
high quality performance information, and reflects the common
thinking of the Treasury, Cabinet Office, National Audit
Office, Audit Commission and Office for National Statistics.
The aim of the framework is to act as a guide to constructing
a performance information system and deciding on performance
measures, discussing some of the practical issues involved.
Published March 2001
All
in a Day's Work
Improvement and Development Agency (IDeA)
This briefing note on effective performance management is
based on information presented at an IDeA learning day held
in April 2001. It provides a snapshot of good practice and
gives practical examples on how to tackle some of the systems
and cultural issues faced by authorities in developing effective
performance management arrangements.
Published October 2001
IDeA
best value discussion notes: Number 2 - Performance management
IDeA best value discussion notes are an occasional series
intended to raise issues of importance and propose practical
solutions. Number 2 in the series discusses how to make
performance management work in local authorities. It is
based on lessons from peer reviews and from discussions
with those who have made progress in this area.
Published October 2001
Guidance
on Local Performance Indicators
Department for Transport, Local Government and the Regions
AMION Consulting, in association with KPMG and Pion Economics,
were appointed by the DTLR to review the use of local performance
indicators (PIs) in the best value regime. The purpose of
the research was to examine the nature and structure of
local PIs developed by local authorities and, in particular,
assess the degree to which they address cross-cutting issues
and the needs and priorities of the local community. The
research has identified the critical role of local PIs in
building an overall framework for performance management.
It found that significant progress is being made by many
of the case study authorities interviewed, although more
needs to be done if their full potential is to be realised.
The research also highlighted some innovative practice,
and looked at future lessons for the development of national
best value PIs.
Published December 2001
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